Last updated: October 15, 2026
Fire & Flood YXE (“we”, “us”) is a locally owned restoration business in Saskatoon, Saskatchewan. We respect your privacy and handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what we collect, why, and how you can contact us about it.
Information We Collect
- Contact details you give us through our contact form, by phone, email or text, such as your name, phone number, email address and property address.
- Job and claim information, such as a description of the damage, photos, moisture readings and, if you choose to share them, insurance claim details and adjuster contacts.
- Website usage information collected automatically, such as pages visited, browser type and general location, through cookies and Google Analytics.
How We Use It
- To respond to your inquiry and provide quotes and restoration services.
- To document the work and support your insurance claim.
- To schedule work and coordinate with trades who help complete repairs.
- To understand how our website is used so we can improve it.
We do not sell or rent your personal information.
When We Share It
We share personal information only as needed to provide our services, or as required by law. This may include your insurance company or adjuster (with your consent), trades we hire to complete repairs on your property, and service providers that help us run our business, such as our website host, email and analytics providers.
Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors use the site. You can choose your cookie preferences using the cookie banner, or block cookies in your browser settings.
How Long We Keep It
We keep personal information only as long as needed for the purposes above, including any period required for tax, insurance or legal reasons, and then securely delete or destroy it.
Protecting Your Information
We take reasonable steps to protect your personal information from loss, theft and unauthorized access, including password-protected accounts and limiting access to those who need it.
Your Choices and Rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal and contractual limits. To make a request or ask a question, contact us using the details below.
Contact Us
Privacy Officer: Rick Kachur
Fire & Flood YXE
610 46th Street East, Saskatoon, SK S7K 0W9
service@firefloodyxe.com · 306-249-4104
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.